The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Analyse client needs
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Consult key stakeholders and clients to determine options for addressing client needs. Completed |
Evidence:
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Understand options for service delivery to match client services to client needs. Completed |
Evidence:
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Develop and maintain records of client needs. Completed |
Evidence:
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Identify client requirements and review client feedback. Completed |
Evidence:
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Review service delivery to ensure it satisfies requirements of clients. Completed |
Evidence:
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Deliver service that satisfies changing client requirements
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Provide current and relevant information and materials to clients in accordance with their needs. Completed |
Evidence:
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Ensure service delivery is based on current client requirement information. Completed |
Evidence:
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Reflect current good practice in client service delivery. Completed |
Evidence:
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Identify and address problems in client service delivery. Completed |
Evidence:
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Implement improvements to client services practices and procedures within the area of responsibility. Completed |
Evidence:
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Secure employee commitment to the provision of client service
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Adopt a consultative approach within the business unit to formulate service delivery standards. Completed |
Evidence:
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Encourage sections, workgroups and individuals to suggest and action strategies to improve service delivery. Completed |
Evidence:
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Identify and recognise quality client service provided by individuals or workgroups. Completed |
Evidence:
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Model quality client service for employees within the business unit. Completed |
Evidence:
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Promote client service
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Market service to potential clients. Completed |
Evidence:
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Identify potential areas of difficulty in client services and recommend solutions. Completed |
Evidence:
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Resolve client concerns about the service and refer complaints of a serious nature to senior staff. Completed |
Evidence:
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Action responses to clients within an acceptable timeframe. Completed |
Evidence:
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Monitor client services
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Use relevant information on markets and trends to review client service delivery. Completed |
Evidence:
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Develop performance indicators to monitor and improve client service delivery. Completed |
Evidence:
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Analyse client needs
|
|
Consult key stakeholders and clients to determine options for addressing client needs. Completed |
Evidence:
|
Understand options for service delivery to match client services to client needs. Completed |
Evidence:
|
Develop and maintain records of client needs. Completed |
Evidence:
|
Identify client requirements and review client feedback. Completed |
Evidence:
|
Review service delivery to ensure it satisfies requirements of clients. Completed |
Evidence:
|
Deliver service that satisfies changing client requirements
|
|
Provide current and relevant information and materials to clients in accordance with their needs. Completed |
Evidence:
|
Ensure service delivery is based on current client requirement information. Completed |
Evidence:
|
Reflect current good practice in client service delivery. Completed |
Evidence:
|
Identify and address problems in client service delivery. Completed |
Evidence:
|
Implement improvements to client services practices and procedures within the area of responsibility. Completed |
Evidence:
|
Secure employee commitment to the provision of client service
|
|
Adopt a consultative approach within the business unit to formulate service delivery standards. Completed |
Evidence:
|
Encourage sections, workgroups and individuals to suggest and action strategies to improve service delivery. Completed |
Evidence:
|
Identify and recognise quality client service provided by individuals or workgroups. Completed |
Evidence:
|
Model quality client service for employees within the business unit. Completed |
Evidence:
|
Promote client service
|
|
Market service to potential clients. Completed |
Evidence:
|
Identify potential areas of difficulty in client services and recommend solutions. Completed |
Evidence:
|
Resolve client concerns about the service and refer complaints of a serious nature to senior staff. Completed |
Evidence:
|
Action responses to clients within an acceptable timeframe. Completed |
Evidence:
|
Monitor client services
|
|
Use relevant information on markets and trends to review client service delivery. Completed |
Evidence:
|
Develop performance indicators to monitor and improve client service delivery. Completed |
Evidence:
|